Elevate your career in customer service! We’re seeking Senior Call Center Representatives in Cape Town. If you have proven experience and a passion for exceeding customer expectations, apply now!
Key Responsibilities:
- Handle escalated customer inquiries and complaints.
- Provide guidance and support to junior team members.
- Collaborate with other departments to resolve complex issues.
- Ensure adherence to call center policies and procedures.
- Contribute to achieving team and individual performance targets.
Requirements:
- Proven experience in a call center or customer service role.
- Strong communication and problem-solving skills.
- Ability to mentor and guide team members.
- Proficient in using call center software.
- Excellent customer-centric mindset.