Workforce Management Analyst: Cape Town
Join our team in Cape Town as a Workforce Management Analyst and optimize our call center operations. We’re looking for a data-driven individual with strong analytical skills.
Job Description: The role involves forecasting call volumes, scheduling staff, and analyzing performance data to ensure efficient operations.
Job Specification: The ideal candidate will have strong analytical skills, experience with workforce management tools, and the ability to work with large data sets. Previous experience in workforce management is preferred.Requirements: Strong analytical skills, experience with workforce management tools, and ability to work with large data sets. Previous workforce management experience is preferred