Technical Support Engineer – Polokwane, South Africa

What you will do

Summary: Polokwane-based company is seeking a Technical Support Engineer. Provide technical assistance to customers, diagnose and resolve hardware/software issues.

Qualifications:

Diploma or degree in IT or related field

Proven experience in technical support

Knowledge of Windows and Linux operating systems

Strong problem-solving and communication skills

Customer-focused mindset

Requirements:

Respond to technical support queries via phone and email

Document support interactions and solutions

Collaborate with product development teams

Provide user training on software and systems

Maintain accurate records of support activities