Take the lead in our call center team! We’re hiring a Call Center Supervisor in Durban. If you have experience in call center management and a knack for motivating teams, apply today!
Key Responsibilities:
- Oversee day-to-day operations of the call center.
- Monitor team performance and provide coaching.
- Ensure adherence to call center policies and quality standards.
- Collaborate with other departments for effective issue resolution.
- Implement strategies to improve overall call center efficiency.
Requirements:
- Proven experience in call center supervision or management.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficient in call center software and tools.
- Commitment to delivering exceptional customer service.