Call Center Supervisor (Durban)

What you will do

Take the lead in our call center team! We're hiring a Call Center Supervisor in Durban. If you have experience in call center management and a knack for motivating teams, apply today!

Key Responsibilities:

Oversee day-to-day operations of the call center.

Monitor team performance and provide coaching.

Ensure adherence to call center policies and quality standards.

Collaborate with other departments for effective issue resolution.

Implement strategies to improve overall call center efficiency.

Requirements:

Proven experience in call center supervision or management.

Strong leadership and interpersonal skills.

Excellent problem-solving and decision-making abilities.

Proficient in call center software and tools.

Commitment to delivering exceptional customer service.