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Customer Service Manager – Rustenburg, South Africa

Rustenburg-North West

What you will do

Summary: Rustenburg-based company is hiring a Customer Service Manager. Lead and supervise the customer service team to ensure exceptional customer experiences.

Qualifications:

Bachelor's degree in Business or related field

Proven experience in customer service management

Strong leadership and communication skills

Ability to analyze customer feedback and trends

Excellent problem-solving abilities

Requirements:

Oversee and optimize customer service processes

Develop and implement customer service policies

Train and mentor customer service representatives

Analyze customer satisfaction metrics

Implement strategies to enhance customer service excellence

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Reference NJ4176
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