Summary: Rustenburg-based company is hiring a Customer Service Manager. Lead and supervise the customer service team to ensure exceptional customer experiences.
Qualifications:
- Bachelor’s degree in Business or related field
- Proven experience in customer service management
- Strong leadership and communication skills
- Ability to analyze customer feedback and trends
- Excellent problem-solving abilities
Requirements:
- Oversee and optimize customer service processes
- Develop and implement customer service policies
- Train and mentor customer service representatives
- Analyze customer satisfaction metrics
- Implement strategies to enhance customer service excellence