Summary: Growing retail company in George is hiring a Customer Experience Manager. Lead and optimize customer service functions, drive strategic planning, and ensure exceptional customer satisfaction.
Qualifications:
- Bachelor’s degree in Business or related field
- Proven experience in senior customer experience roles
- Strong leadership and strategic planning skills
- Knowledge of customer service processes and satisfaction metrics
- Excellent communication and problem-solving abilities
Requirements:
- Develop and implement customer experience strategies
- Optimize customer service processes for efficiency
- Lead and mentor customer service teams
- Collaborate with cross-functional teams on customer initiatives
- Drive initiatives to enhance overall customer satisfaction