Call Centre Representative

What you will do

Job Title: Call Centre Agent

Location: Johannesburg - Eastrand

Job Type: Full-time

Experience: Minimum 1 year of Call Centre Experience

Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.

Provide accurate information about our products/services to customers.

Resolve customer inquiries, concerns, and issues in a timely manner.

Document all interactions and transactions accurately in the system.

Collaborate with team members and other departments to ensure customer satisfaction.

Requirements:

Minimum of 1 year of proven experience as a Call Centre Agent.

Excellent communication skills and a customer-centric approach.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong problem-solving skills and attention to detail.

Familiarity with CRM systems and call center software.

Flexibility to work in shifts, including evenings and weekends.