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Call Centre Manager

What you will do

Job Title: Call Centre Manager

Location: Durban, South Africa

Requirements:

Bachelor's degree (preferred)

5+ years of call centre management experience

Strong leadership and customer service skills

Excellent communication and analytics abilities

Knowledge of compliance standards

Located in Durban or willing to relocate

Responsibilities:

Lead and motivate call centre team

Monitor and optimize operations

Set and track performance metrics

Provide exceptional customer service

Budget management

Ensure compliance with regulations

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Reference NJ2827
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