Job Title: Call Centre Manager
Location: Durban, South Africa
Requirements:
- Bachelor’s degree (preferred)
- 5+ years of call centre management experience
- Strong leadership and customer service skills
- Excellent communication and analytics abilities
- Knowledge of compliance standards
- Located in Durban or willing to relocate
Responsibilities:
- Lead and motivate call centre team
- Monitor and optimize operations
- Set and track performance metrics
- Provide exceptional customer service
- Budget management
- Ensure compliance with regulations